Freedom of information

The Freedom of Information (FOI) Act gives you the right to ask us for recorded information we hold on any subject that falls under our remit.

The CCC is committed to working in an open and transparent way. Our reports, and any supporting data and research, are published in full on this website. If you are unable to find the information you need, you can make a request for information under the FOI Act.

Anyone can make a request – there are no restrictions on your age, nationality or where you live. If you plan to reproduce the information you receive, make sure you check the copyright status.

How to make an FOI request

You can contact us to make an FOI request by using the form on the contact us page. Requests can also be made in writing, verbally or by social media.

In your request please include:

  • your name
  • contact address/email address where you want the response sent
  • a detailed description of the recorded information you would wish to receive

You should receive the information within 20 working days. If we need more time we will contact you to let you know.

Before submitting a request, please check our previous FOI responses to see if we’ve already answered your question.

If your request is turned down

Some sensitive information might not be available to members of the public. If this is the case, we will tell you why we have withheld some or all of the information you requested. For example we may turn down a request if we think it will cost more than £450 to deal with. In these cases we would usually ask you to make your request more specific.

If you are not satisfied with the response to your request you can contact us requesting a review of the decision. If you are not content with the outcome of your complaint you can complain to the Information Commissioner’s Office.