The CCC is committed to working in an open and transparent way. Our reports, and any supporting data and research, are published in full on this website. If you are unable to find the information you need, the Freedom of Information (FOI) Act gives you the right to ask us for recorded information we hold on any subject that falls under our remit.
Anyone can make a request for information – there are no restrictions on your age, nationality or where you live.
If you plan to reproduce the information you receive, make sure you check the copyright status.
How to make an FOI request
You can contact us to make an FOI request by email at: [email protected] or telephone 020 7591 6080. Requests can also be made in writing, verbally or by social media.
In your request please include:
- your name
- contact address/email address where you want the response sent
- a detailed description of the recorded information you would like to receive
You should receive the information within 20 working days. If we need more time we will contact you to let you know.
Before submitting a request, please check our previous responses to see if we’ve already answered your question.
If your request is turned down
Some sensitive information might not be available to members of the public. If this is the case, we will tell you why we have withheld some or all of the information you requested. For example we may turn down a request if we think it will cost more than £450 to deal with. In these cases we would usually ask you to make your request more specific.
If you are not satisfied with the response to your request you can contact us requesting a review of the decision. If you are not content with the outcome of your complaint you can complain to the Information Commissioner’s Office.