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The CCC encourages users to establish hypertext links to this website, and you do not have to ask permission to link directly to pages hosted on this site. However, we do not permit our pages to be loaded into frames on your site. The CCC pages must load into the user’s entire window.
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The CCC website and material relating to Government information, products and services (or to third party information, products and services), is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
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Complaints and comments
Receiving complaints and compliments is important to the Climate Change Committee. We welcome your comments, suggestions and details of satisfaction and dissatisfaction. We will try to resolve any problem quickly, and explain what we have done and why.
We deal with all complaints confidentially.
If you have details of the person your complaint should be addressed to, please contact them using this form so they can address your concerns.
Alternatively, if your concerns cannot be resolved informally with the person or team concerned, you can make a formal complaint by contacting the CCC:
Climate Change Committee
151 Buckingham Palace Road, Victoria, London SW1W 9SZ
To help us process your complaint please indicate:
- the part of the organisation or team that is relevant to your complaint and a contact name (if you know this)
- whether it is an original complaint or a follow-up to a reply you were not satisfied with
- in a clear way, the nature of your complaint and what you would like us to do to sort things out
- your full postal address, phone number and email address
If you are not satisfied with the outcome of our investigation of your complaint, you can write to us to ask for a further review of your complaint.
If you are still dissatisfied after the conclusion of our complaints procedure, you can ask for your complaint and its handling to be investigated by the Ombudsman. To do this, you must write to a Member of Parliament (this does not have to be your local MP) asking that they refer your complaint to the Ombudsman (the telephone number for the House of Commons Information Office, where you can get information on contacting your MP, is 020 7219 4272). Usually, before you complain, the Ombudsman expects you to have first put your complaint to the CCC through its complaints procedure. If you are in any doubt about whether your case is suitable for referral to the Ombudsman, contact the Ombudsman’s helpline on 0345 015 4033 for guidance.